Returns, Warranties and Refunds

Faulty or defective goods delivered; goods wrongly delivered to you or not what you ordered

If you wish to return or exchange your product please contact us on 0800 111 333 within 14 days of receiving your goods or, in the case of faulty or defective goods, within 14 days of you becoming aware of the fault or defect. We will discuss making arrangements with you to have the product exchanged or returned for refund, provided that:

  1. It is an item sold on boc.co.nz and not one purchased by you either directly or indirectly outside of boc.co.nz (for example, goods bought through boc.co.nz or at a Gas & Gear Store or a BOC Equipment Partner or Gas Agent).
  2. The item(s) are returned in the same condition that they were received in with any original packaging (except in the case of goods that became faulty or defective later during the warranty period
  3. You must supply a copy of the BOC New Zealand Invoice and the Delivery Docket for the goods as proof of purchase.

Returns will be checked by BOC before any credit is given. BOC reserves the right to charge a restocking fee if goods are being returned where a customer has changed their mind or incorrectly ordered a product.

Return of Full Cylinder Items

If you wish to return or exchange your product please contact us on 0800 111 333. We will give credit for full cylinder items returned within 14 days from date of supply, as long as:

  1. We are satisfied that gas has not been withdrawn, and that no contamination has occurred.
  2. Our quality procedures for that product do not require the cylinder to be emptied and refilled (this is normal practice for medical and custom-made mixtures, and may also apply to some other products).
  3. It is standard BOC stock item and not one specifically obtained for the customer.
  4. The cylinder is full. We cannot give any credit for part full cylinders.
  5. We do not have to test the contents (quality and/or quantity) of the returned cylinders to confirm gas levels.
Returns will be checked by BOC before any credit is given. BOC reserves the right to charge a restocking fee if goods are being returned where a customer has changed their mind or incorrectly ordered a product.

Products with warranty advertised / when listed

Some products carry a product specific warranty in addition to our normal BOC exchange policy. This will be stated on the product page as advertised in the BOC listing when the product is sold. If no warranty is stated on the product page when the product is listed then the normal returns, warranties and refunds policy applies.

Any other return or exchange

If you wish to return or exchange your product for any other reason (for example, because you have changed your mind) please contact us on 0800 111 333 within 14 days of receiving your goods. We will discuss making arrangements with you to have the product exchanged or returned for refund, as long as:

  1. It is an item sold on boc.co.nz and not one specifically made or obtained for you or purchased by you either directly or indirectly outside of boc.co.nz (for example at a Gas & Gear Store or a BOC Equipment Partner or Gas Agent).
  2. The item(s) are returned in the same condition that they were received in and with any original packaging. Medical devices can only be returned if they are unused and the packaging seals are not broken.
  3. You must supply a copy of the BOC New Zealand invoice and the delivery docket for the goods as proof of purchase.

Returns will be checked by BOC before any credit is given. BOC reserves the right to charge a restocking fee if goods are being returned where a customer has changed their mind or incorrectly ordered a product.