Home Medical Oxygen Therapy FAQ's

Home Medical Oxygen Therapy FAQ:

What is an oxygen concentrator?

An oxygen concentrator is a device that filters out nitrogen from the air to deliver a higher concentration of oxygen. A concentrator is a reliable and cost-effective option for oxygen therapy. A stationary concentrator is used while at home and is powered by electricity. Portable, battery-powered oxygen concentrators are also available for use outside of the home.

What is an oxygen cylinder?

An oxygen cylinder is a metal walled container filled with very high pressure oxygen. A regulator is attached to the cylinder to reduce the pressure to a normal level. Oxygen cylinders do not require any power source and have a fixed volume of oxygen available in the container.

How do I set-up to use the HMOT equipment?

As part of our service offer, a trained home oxygen specialist can demonstrate how to set-up and operate the equipment safely. We will also provide you with a patient education booklet containing instructions and safety information.

What do I do if my concentrator is not working?

Call BOC on 0800 100 949, we will walk you through troubleshooting your concentrator and can help arrange a replacement if your concentrator develops a fault.

What do I do if I urgently need a replacement oxygen cylinder?

In most areas, BOC will deliver next day. Same day delivery is available on request subject to driver availability (a surcharge may apply). If you are in a situation where you need urgent medical assistance, call emergency services on 111 (in New Zealand).

Do I need to clean or maintain my oxygen concentrator?

Upon delivery, please read the instruction for use of equipment provided. Rental units are serviced every two-years but basic cleaning is required each fortnight. Ensure that the back of the concentrator is kept well ventilated. Please refer to our education booklet for further information.

My oxygen concentrator uses electricity, can I claim a rebate?

You may be entitled to a rebate for electricity used by medical equipment. Contact your electricity provider to discuss your eligibility and rebate rate.

How can I transport my HMOT equipment?

Transport your concentrator upright in a vehicle, secured by a seat belt or strap. Do not lay down an oxygen concentrator to transport it. To transport cylinders, store them upright and secure in the boot of your car. If you are using oxygen while driving, use a BOC carry bag to secure your cylinder behind the seat, keep windows slightly open for ventilation. For more detailed information, download our patient education booklet.

Can I travel with HMOT?

You can travel with HMOT, but you must advise your travel company and airline who will advise you of what is expected. You should also discuss your plans with your medical practitioner and with BOC so we can assist you. For more detailed information, download our patient education booklet.

How do I pay for my home oxygen equipment?

If you are a self-funded patient, you can pay for your HMOT equipment with direct debit. You will receive a statement which details the amount which will be direct debited from your selected bank account. If you are funded by a government or community package, please consult your funding body or package provider for further details.

To safely receive HMOT, it is important to: